Frequently Asked Questions

As a school system, we are still working with the Texas Education Agency (TEA) and other authorities to determine how district closures will impact the rest of the school year. We thank you in advance for your patience as we work through this process together. 

Inquiries about the impact of the district’s closure, please direct questions and comments to [email protected]. 

A staff member will respond to you as quickly as possible. Again, please note that some questions are still being assessed but will be addressed as we develop responses to this ever-changing matter.

Additionally, Frequently Asked Questions(FAQs) can be viewed below. 

Q: Is the district disinfecting campuses?

A:   The district continues to clean and sanitize all offices, campuses and classrooms with medical-grade cleaning solutions as recommended by the CDC. To date, the district has also placed hand sanitizing stations throughout buildings and campuses.


Q: KJ Testing reschedule

A: Out of an abundance of caution and as a result of developments related to the Coronavirus pandemic, DeSoto ISD has postponed the Katherine Johnson admissions testing dates. The testing sessions originally scheduled for March 21st and March 28th will be postponed until a point later this school year. We will provide further information about when the admissions testing has been rescheduled in the coming weeks. You can expect to receive more information about when KJ admissions testing will take place by mid-April.

While we recognize this could cause an inconvenience for some, the health and safety of our community is our utmost concern.

Q: Graduates requiring STAAR test scores

A: On March 16, Governor Greg Abbott announced that he has waived the State of Texas Assessments of Academic Readiness (STAAR) testing requirements for the 2019-2020 school year.

Q: Graduation and prom

A: Due to the extended closure of district campuses and the suspension of all activities as a means to limit community spread of Coronavirus, the district will no longer offer prom. Leadership is considering an alternative to the traditional graduation ceremony for this year's senior class. More information will be forthcoming about adjustments for senior events including graduation.

Q: Food delivery – bring out buses and distribute at stops?
A: As a means to limit community spread of Coronavirus, the district developed a distribution plan for breakfast and lunch which is facilitated at five district sites. Currently, parents and families are distributed meals directly to their vehicles and children in need of a meal must be present inside the vehicle.

Because we understand that many of our parents are still working, district leaders are working with our transportation team to develop a plan for bus stop distribution of meals for families who cannot arrange transportation to the district’s meal distribution sites.

Q: Will the district provide student meals during the extended closure?

A: Starting Monday, March 16, 2020, free meals will be available to all children ages 18 years and younger at the following distribution sites:

  • The Meadows Elementary
  • Frank D. Moates Elementary 
  • DeSoto High School - Freshman Side
  • Food Truck at Woodridge Elementary 9 AM - 10:45 AM
  • Food Truck at Amber Terrace 11 AM - 1 PM

The packaged meals will be distributed from 9 AM to 1 PM on Monday through Friday in a drive-thru fashion. No one will need to exit their personal vehicles, but all participating children must be in the vehicle. Children do not have to be a student at the campus to qualify for the meal, and families can visit any of the participating sites.

Q: Does the district need volunteers to help distribute food or assignments? 

A: DeSoto ISD is grateful for the many requests from our community to assist and volunteer. While schools are closed, we ask that everyone practice social distancing to help prevent the spread of infection, so at this time, no volunteers are needed. Curbside food distribution may only be done by certified food handlers, and we have this covered with certified staff.

Q: Where are the DHS Distance learning links?
A: The district is in the process of finalizing it’s distance learning plan which will include a plan for distribution of technology and an alternative plan for families unable to pick up a device or those without access to a device to continue student learning at home.

All materials will be published on the district’s website no later than Thursday of this week.

Q: Will the school year be extended?

A: DeSoto ISD will follow the current academic calendar for the remainder of the school year.

Q: Will the district re-open campuses after March 20th?

A: As based on the guidance of the Centers for Disease Control and in collaboration with guidance from the Texas Education Agency and area school districts, DeSoto ISD, along with school districts across the state will be closed for eight weeks at minimum. The DeSoto ISD will likely extend that closure through the remainder of the academic school year.

Q: Will the district still provide SAT, ACT or NMSI test prep or actual testing

A: All activities are canceled. 

Q: Will band, choir, theatre or athletics events and practices still take place?
A: All activities are canceled. The district has created a web page dedicated to UIL updates during this time at

Q: Technology: Devices, Internet Access - What if I have access at home?

A: If you have access to a computer/device at home and have access to the internet, you will be able to use your own device to access the DeSoto distance learning plan. Even if you’re using your own device, you will still have access to Tech Support (detailed below).

Technology: Devices, Internet Access - What if I DO NOT have access at home? 

  • DEVICES: If you need a device, we need you to fill out THIS FORM. If you have questions about device checkout, please email [email protected]. Once you submit a request, you will receive an email with directions on how to pick-up your device. Device pick-up will take place at DeSoto High School at specific times, which will be specified to you in the email after you complete the form. District devices being checked out will be disinfected before being distributed. 
  • INTERNET ACCESS: If you DO NOT have internet access, qualifying families can get free internet services from Spectrum or Comcast. 
    • Spectrum Free WiFi (60 days free): Call 1-844-488-8395 to enroll. For the full directions and information, click here.
    • Comcast Free WiFi (60 days free): Apply online on the Comcast Website here for access to the Internet Essentials plans.
    • If you are unable to receive the free services listed above and do not have access to the internet, please e-mail [email protected] about your situation and we will work to secure a WiFi hotspot for you. Unfortunately, we do not have these currently and will be working to secure them.

Technology Support - What happens if I’m having a technology issue accessing the distance learning plan?

  • TECH SUPPORT: If you are having difficulty with accessing the necessary technology, DeSoto ISD will have tech support available during regular business hours (8am - 5pm). Please email (1) a brief description of the issue and (2) your name and phone number to [email protected] and we will try to help you rectify your issue quickly.
  • GOOGLE ACCOUNT ACCESS: Students will need to have access to their google accounts and emails. Most students have the following set-up for their Google accounts. If a student has issues, they should email [email protected]
    • Email address: [email protected]
    • Password: First initial (capitalized), Second initial (lowercase), Student ID number, exclamation mark (i.e. Ab12345!)

 Q: My student is having non-technical related issues with the Distance Learning Plan?

A: If you have questions about the content of the distance learning plan or require instructional support that is not technology hardware related, please reach out to your child’s teachers directly via email. If you and your child’s teacher are unable to resolve the issue, you may forward your question and the communication thread to [email protected]. We will do our best to respond to and resolve your issue within 24 hours.

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